Shipping policy

Last updated: 17 August 2026

At Ergo Heights, we aim to make delivery straightforward, reliable and easy to track.

Delivery Area

We offer free standard delivery to eligible United Kingdom addresses shown at checkout. If we cannot deliver to an address, we will contact you promptly and provide a full refund for the affected order.

Delivery Times

Most orders arrive within 2–4 working days. Some orders may arrive as soon as the next working day, depending on the product, order time, delivery address and courier availability.

Delivery times are estimates rather than guarantees unless we expressly agree a specific delivery date with you. Product-specific lead times shown on a product page or during checkout take priority over the general estimate above.

If an item has a longer lead time, is temporarily unavailable or is made to order, we will display this where reasonably possible or contact you before fulfilment.

Order Processing and Tracking

Orders are processed after payment has been successfully authorised. Once your order has been dispatched, tracking information will be sent to the email address or telephone number provided at checkout when tracking is available.

Orders containing multiple products may arrive in separate deliveries. You will not be charged additional standard delivery fees when an order is split by us.

Delivery Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control, including severe weather, courier disruption, high seasonal demand or access restrictions. If we become aware of a significant delay, we will provide an update using the contact details supplied with your order.

Unless a different delivery arrangement has been agreed, goods will be delivered without undue delay and no later than 30 days after the order contract is formed. This does not affect your statutory rights.

Delivery Address

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been handed to the courier.

We are not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer, except where required by law.

Access and Large Items

Some furniture products are large or heavy. Before ordering, please check the product dimensions and ensure there is suitable access through gates, entrances, corridors, stairways and doorways.

Standard delivery does not include assembly, installation or removal of packaging unless this is expressly stated on the product page or at checkout.

Missed Deliveries

If nobody is available to receive the order, the courier may leave instructions, attempt redelivery or direct the parcel to a collection point. Please follow the tracking information or contact us if you need help.

Additional charges arising from repeated failed delivery attempts may be passed on only where they are reasonable, clearly explained and caused by circumstances within the customer's control.

Damaged, Missing or Incorrect Deliveries

Please inspect the packaging and product as soon as reasonably possible after delivery.

If an item arrives damaged, is incomplete, is incorrect or does not arrive, contact us promptly and provide:

• Your name and order number

• A description of the issue

• Photographs or video of the product and packaging where relevant

• Details of any visible courier damage

We will investigate and provide an appropriate remedy in accordance with your statutory rights. Reporting visible damage promptly helps us raise the matter with the courier, but it does not limit your legal rights.

Risk and Ownership

Responsibility for the goods passes to you when the goods are delivered to you, or to a person you have identified to receive them, in accordance with applicable consumer law.

Cancelling Before Dispatch

If you wish to cancel or amend an order before dispatch, contact us as soon as possible. We will try to stop fulfilment, but this cannot be guaranteed once processing or dispatch has begun.

For information about unwanted, faulty, damaged or incorrect products, please see our Returns & Refunds Policy.

Contact Us

Venture Cart Limited trading as Ergo Heights
Company number: 15537126
124 City Road
London
EC1V 2NX
United Kingdom

Email: contact@ergoheights.com
Telephone: 0333 880 0523

This policy is intended to explain our delivery process clearly and does not limit any rights available to consumers under UK law.