Ergo Heights Shipping Policy: Reliable Delivery Info
Welcome to Ergo Heights! We're thrilled to have you as a customer and are committed to providing the best possible shopping experience. Below you'll find our shipping policy, detailing our shipping processes, estimated delivery times, and procedures for handling lost items.
Shipping Methods We offer two shipping options to suit your needs:
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Standard Shipping: Typically takes 5-7 business days. This option is free for all orders.
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Next Day Shipping: Orders placed before 2 PM will be delivered the next business day. This option is free for all orders.
Please note that shipping times are estimated and can vary depending on your location and the time of year.
Order Processing Time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.
Tracking Your Order Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to track your order on the carrier's website.
Shipping Destinations We currently ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
Lost Items In the unfortunate event that an item is lost during shipping, we want to ensure you receive your order as quickly as possible. If your tracking information indicates that your package has been lost, please contact our customer service team at support@ergoheights.com. We will either refund the full purchase price or send a replacement item to you at no additional cost.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide a prepaid return label and arrange for a replacement or refund.
Contact Us If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer service team at contact@ergoheights.com or call us at 0333 880 0523 during business hours (Monday-Friday, 9 AM - 5 PM).
Thank you for choosing Ergo Heights! We appreciate your business and are here to ensure your shopping experience is seamless and enjoyable